Privacy & Personal Information
Privacy & Personal Information
Section titled “Privacy & Personal Information”Financial advice depends on trust, and trust depends on careful handling of personal information.
This page explains the practical privacy approach that supports the advisory relationship.
What information may be collected
Section titled “What information may be collected”Depending on the service required, information may include:
- identity and contact details,
- financial circumstances,
- objectives, priorities, and planning needs,
- existing investments, retirement arrangements, cover, or income structures,
- and supporting documents required for advice, compliance, or implementation.
Why information is collected
Section titled “Why information is collected”Personal information is collected so that advice can be assessed properly, recommendations can be prepared responsibly, and records can be maintained where required.
Without sufficient information, it may not be possible to proceed to formal advice.
How information is used
Section titled “How information is used”Information may be used for:
- initial engagement and fact-finding,
- suitability assessment and recommendation preparation,
- implementation and administration where instructions proceed,
- ongoing service and annual review support where relevant,
- and compliance, recordkeeping, and regulatory obligations.
How information is handled
Section titled “How information is handled”The working standard is simple:
- collect only what is relevant,
- use it for the advisory relationship and related servicing,
- keep records in an organised and professional way,
- and avoid unnecessary sharing.
Where third-party product providers, administrators, or supporting broker/compliance structures are involved, only the information relevant to that step should be shared.
Client expectations
Section titled “Client expectations”Clients should expect that:
- information requests will be connected to a real advice or servicing purpose,
- important documentation will be handled through the appropriate process,
- and personal information will not be treated casually.
Questions about privacy
Section titled “Questions about privacy”If you want to understand why a document or personal detail is being requested, ask before proceeding. A professional advice process should be able to explain the reason clearly.